Returns & Exchanges

It's not perfect for you? We've made returning even easier.

Thank you for your recent purchase.  At Noel Asmar Uniforms, we value your business and want you to be completely satisfied. If you are not satisfied, you may return your order within 30 days of the ship date.  All items returned must be unused, in the same packaging and in the same condition they were received.  As part of our Customer Experience, to make your returns easier and smoother, we offer online exchanges*, store credit and refunds.  Credits will be in the form of a gift card that you can use at any time with no expiry date. 

How do I return my USA order?

  1. Complete the Return Form Process online
  2. Fill out the Return and select Refund, Exchange and or Store Credit *Please note that exchange orders will not ship until your returned item(s) have been fully processed and if the exchange item(s) are still in stock – if you need your exchange item(s) sent out right away, please refer to below question
    “What if I need my exchange item(s) sent out immediately?”
  3. A shipping label will be provided at the end of the return process which you will need to print out and place on the returned item(s). 
  4. Once you have received confirmation that your return has been delivered to our warehouse please allow approx. 10+ business days to process your return.

 

How do I return my Canadian or International order?

  1. Complete the Return Form Process online
  2. Fill out the Return and select Refund, Store Credit or Exchange *Please note that exchange orders will not ship until your returned item(s) have been fully processed and if the exchange item(s) are still in stock – if you need your exchange item(s) sent out right away, please refer to below question “What if I need my exchange item(s) sent out immediately?” 
  3. Canadian and Int’l orders will receive a return authorization form that will be provided at the end of the return process, please print it out and put inside your return shipment - the CND return shipping address is indicated on this form and you will need to send it back on a carrier of your choice and at your cost
  4. Once you have received confirmation that your return has been delivered to our warehouse please allow approx. 10+ business days to process your return 

What if I need my exchange item(s) sent out immediately?

  1. Complete the Return Form process online
  2. Fill out the Return and select REFUND if applicable or Store Credit for a future purchase
  3. Follow the above instructions for USA, Canadian and Int’l return process 
  4. Go to our website and place a new order as it will ship out the same or next business day 

What can I return?

Any unworn item(s) with original tags still attached purchased within 30 days can be returned for a full refund or store credit, provided they are in the same condition that you received them in. 

*Please note that any “Clearance” items are not refundable but you will be able to exchange or receive an in-store credit within 30 days of purchase. 

In the event that an item to be exchanged at the time of the return becomes not available once the returned item is received into the warehouse and processed, the customer will have the ability to re-select another item or opt for an in-store Credit to be used at a later date.

*Production Companies will be subject to a 30% restocking fee. 

What can't I return?

The following are not eligible for refund or exchange:

  • All PPE items (face masks & face shields)
  • All private custom logo'd items
  • Custom made uniforms
  • Accessories
  • Gifts with Purchase
  • E-Gift Cards
  • Original Shipping Fees

Have questions about your return?

Email our team at hello@noelasmaruniforms.com or call at 1-800-772-1408. Our customer care team is available Monday through Friday, 8:00am to 4:30pm Pacific Standard Time or you can fill out our contact form.

*Returns that do not meet our policy will not be refunded and we will not cover the shipping cost back to the customer. When selecting a delivery method, not provided for in our return conditions, we consider that it is your responsibility and you must bear the direct cost of both shipping and the product in the event of loss. We do not assume responsibility for reimbursement or compensation, in the event that a return package is lost, stolen, or mishandled.  We reserve the right to refuse return of any merchandise that does not meet our return requirements.